Virtual Assistant
Increase the level of incident resolutions in the first contact, thanks to our Virtual Assistant able to understand, learn, reason and interact with humans. Offer your users a cognitive conversational experience that can provide answers and act in self-service mode.
Benefits
Increase efficiency
Minimize the dependence of the highest cost service channels and provide your users with a conversational experience that solves their problems.
Improve customer service
Use a 24-hour service channel and increase the satisfaction of your users.
Decrease resolution time
Increase the resolution rate on the first contact and let your teams work on more complex requests.
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