Unrestricted access to all ServiceONE features from your mobile device. Make requests or notifications of incidents and check their status and evolution at any time. Offer support teams a tool that allows them to manage work orders and assets, as well as accessibility regardless of coverage status thanks to online and offline operating modes.
Incident Management: Report any incident with the help of your smartphone without restrictions of time and place. Facilitate the work of the support teams by attaching, at the time of creating the incident, images that improve the documentation and diagnosis. You can check the status of the incident, the degree of progress of the process and interact with the activities defined in the workflows.
Make any service request with the help of your mobile phone. Incorporate the necessary data so that the request is sent directly to the support teams and control the progress degree of each process.
Manage remotely the work orders that you have access to and perform advanced searches to locate those that you want to manage. Display the list of assigned work orders and classify work orders according to the related asset or the affected space. Access the content of the work order, view the assigned process and the activities to be performed, report the tasks already performed and consult the data required for its execution regardless of the connectivity status of your mobile device.
Consult the detail of any asset to which you have access, view the associated documents, locate the assets through the search options and know their composition by consulting the components that comprise it. In addition, you will have information about the related assets and the type of link between assets.
MobileONE® alerts provide updated information about incidents. You will receive notices and notifications configured according to your profile and user role in any mobile or landline device.