Integrated Workplace Management System

Manage your corporate facilities life cycle and provide your employees with the best experience.

The ServiceONE Integrated Workplace Management System solution is designed so that you can manage the workplace in a comprehensive manner. You can define and customize your own workflows, automate processes and carry out preventive and corrective maintenance of all your assets, thanks to the integration of ServiceONE IWMS with the IoT.

Benefits

Improve the experience

Cover workplace management from end to end and guarantee its quality with automated workflows.

Standardize processes

Optimize the use of your corporate resources with common and standardized procedures.

Manage maintenance

Program, plan and monitor the workplace preventive and corrective maintenance.

Increase satisfaction

Focus on the employee and improve their working conditions with the help of the ServiceONE Integrated Workplace Management System.

Capabilities

Planning and Programming

Identify and assign all the resources that are required for the completion of each of your company’s tasks.

Ticketing

Connect end users with resolution teams to reach a more efficient incident resolution.

Request Management

Optimize request management with personalized access for each user with all the necessary information.

Work Orders

Plan the pending activities and workloads to respond to all the requirements.

Work Reports

Stay informed about the status of your work orders at any time and from anywhere.

Self-service Portal

Provide the best user experience with a simple, agile and intuitive interface adapted to the profile of each user.

Service Center

Define the structure of your service catalogue and manage all the Service Level Agreements of your business.

Workflows

Select specific workflows based on the type of incident, the elements impacted, and the services affected.

MobileONE

Unrestricted access to all ServiceONE features from your mobile device.

Dashboards

Measure service levels, control compliance with Service Level Agreements and drive continuous improvement with integrated metrics and surveys.

MeasureONE

Manage the energy efficiency of your infrastructures and services thanks to the integration of ServiceONE with the IoT.

Field Operation Management

Manage field operations in a coordinated way and optimize the productivity of your technicians.

Risk Management

Anticipate events by detecting risks and evaluating the impact they may have on your business.

Approvals and Notifications

Generate communications to keep the user and the maintenance team informed about the status of the service.

Routing Agent

Take advantage of your historical data thanks to an intelligent system that categories and assigns service incidents automatically.

Orchestrator

Free your teams of routine tasks, automating and accelerating the provision of services.

Virtual Assistant

Solve incidents with the help of our virtual assistant capable of understanding, learning, reasoning and interacting with humans.

Space Management

Have a complete inventory of your spaces on hand and manage them using the graphic display module.

Sustainability

Streamline your business energy consumption and become a green company.

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