Field Service Management

Your field technicians more agile and efficient than ever. Bring intelligence to the programming, planning and monitoring of your field operations and improve your service quality.

ServiceONE Field Service Management is a complete solution to plan, manage and support your field operations. Thanks to ServiceONE FSM you can manage, through work orders, all available resources and measure their efficiency and productivity with real-time reports. In addition, your field technicians can report their tasks and incidents anytime from anywhere.

Benefits

Control your technicians

Track your field workforce, plan your resources and improve the efficiency of your operations.

Improve productivity

ServiceONE FSM allows you to reduce the workload of your technicians, manage quality and avoid human errors.

Remote management

Provide mobility to external activities and improve the efficiency of your field technicians with ServiceONE Field Service Management.

Make better decisions

Optimize costs and improve the provision of services with detailed analysis based on the information obtained from your work orders.

Capabilities

Field Operation Management

Manage field operations in a coordinated way and optimize the productivity of your technicians.

Planning and Programming

Identify and assign all the resources that are required for the completion of each of your company’s tasks.

Activity Report

Record the tasks performed with information on the time spent, the materials required and the tools necessary for its execution.

Expenses Record

Unify the expenses of all your field operations and obtain useful information for the service optimization.

Consumption Record

Carry out the registration of all those consumptions related to the different field operations of your company.

Task Record

Gather all information on planned activities: tasks performed, pending and assignment of field technicians.

Technical Teams and Profiles Management

Manage your equipment by defining technical profiles with useful information about their capabilities and their availability.

Guarantees and Claims Management

Check any document associated with your assets such as guarantees, manuals and/or features.

Signatures and Approvals

Facilitate the remote approval of all the tasks that require confirmation by a superior.

Workflows

Select specific workflows based on the type of incident, the elements impacted, and the services affected.

MobileONE

Unrestricted access to all ServiceONE features from your mobile device.

MeasureONE

Manage the energy efficiency of your infrastructures and services thanks to the integration of ServiceONE with the IoT.

Related solutions

Business Service Management

Make smart business decisions, planning and organizing the resources of your organization.

IT Service Management

Transform your users experience, improve productivity and reduce operating costs with the intelligent solution for IT Service Management.

Workforce Management

Improve your employees well-being with a tool for managing all their needs.

Integrated Workplace Management System

Manage your corporate facilities life cycle and provide your employees with the best experience.

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