Field Operation Management
Get an efficient, integrated and proactive field service. Manage field operations in a coordinated way and optimize the productivity of your technicians, adding intelligence to their tasks’ management. Provide your field technicians, through MobileONE, with a mobility solution that allows assigning tasks according to their location and real-time monitoring of field operations.
Offer technicians the possibility to visualize the incidents from the mobile device. Attach documentation and images that help diagnosis and resolution by support teams. In addition, thanks to this mobility solution, you can assign tasks to your technicians based on their location and track them in real time (vehicles, routes, inventories, integrated delivery and billing process, etc.).
Plan your execution teams to respond to all registered service requirements through an inventory of pending tasks and workloads.
Create a service catalogue according to your business needs and establish different criticalities depending on the Service Level Agreements. You can include all those services of your company on which you can request benefits or generate incidents.