Support & Downloads

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Contact Info
198 West 21th Street, Suite 721
New York, NY 10010
youremail@yourdomain.com
+88 (0) 101 0000 000
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DASHBOARDS

Measure service levels, control compliance with Service Level Agreements and drive continuous improvement with integrated metrics and surveys. Identify service and training opportunities based on the trends observed, obtaining information of high value for decision making.

Benefits

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Customize your dashboards

Configure the control panels tailored to your business needs.

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Improve decision making

Use Artificial Intelligence to obtain predefined reports and on demand.

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Comply with SLAs

Check compliance with the level agreements established by the client and ensure their satisfaction.

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Features

Get an exhaustive control of the execution times of activities and let the system prioritize the attention of incidents according to the needs of your business and its level of criticality. Track the Service Level Agreements and keep all the participants informed through the notification system.

Define specific workflows based on the type of incident, the elements impacted, and the services affected with automatic assignments to the different workgroups for a more effective resolution.

MORE INFORMATION

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