Measure service levels, control compliance with Service Level Agreements and drive continuous improvement with integrated metrics and surveys. Identify service and training opportunities based on the trends observed, obtaining information of high value for decision making.
Get an exhaustive control of the execution times of activities and let the system prioritize the attention of incidents according to the needs of your business and its level of criticality. Track the Service Level Agreements and keep all the participants informed through the notification system.
Define specific workflows based on the type of incident, the elements impacted, and the services affected with automatic assignments to the different workgroups for a more effective resolution.