Approvals and Notifications
Promote transparency and speed up the average resolution time of incidents and benefits through two-way communications between technicians and users.
Benefits
Automate approvals and notifications
Send responses, validations and changes immediately every time a request is modified.
Increase flexibility
Manage requests and approvals by email or from any mobile device.
Reduce the resolution time
Opt for transparency through two-way communications between technicians and users.
Features
Enhance communication with the user to ensure a rapid restoration of the affected service. Integrate all your communication channels into a single self-service portal and take advantage of our artificial intelligence solution to perform the pre-diagnosis and apply the most optimal resolution.
Create basic information circuits and enhance omnichannel communication, enabling email accounts that allow the recording of incidents only by sending an email by the user. Let ServiceONE analyse the content and take care of the notification distribution to the most appropriate support team.
Use omnichannel interaction to get an active participation of all users who must interact with the system. Send the activities to be performed by each user and request the possible actions from the email, without the need for direct access to the information system.
Offer the user the possibility to notify incidents and the technician to inform about their status from the mobile device. Promote transparency through two-way communications between the parties involved.
Define the different work orders that must be generated automatically for the resolution of an incident and let the system assign them to the teams responsible for their resolution. Allow each specialist to carry out the activity report on each of the assigned work orders and collect all the information on consumption, tools and measurements.
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