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Wednesday 19 June 2019
Your technological partner

Incidents and Provisions

Incident and service provision management is one of the main activities included in Service management. ServiceONE® makes these processes easier, more agile and more efficient.

ServiceONE® - Incidents and Provisions

Thanks to ServiceONE®'s management of incidents and service provisions you will be able to:

  • Control all operative processes so the assets are back to operation as soon as possible.
  • Have all the necessary information about incidents and problems to be used in future decision-making.
  • Create global incidents to group a huge number of individual incident reports on a specific asset.
  • Define preventive and operative maintenance processes to reduce the number of service failures.
  • Priorize service provisions according to parameters defined by the organization.
  • Control unit costs of incidents and provisions and group them according to business needs.
  • Create maintenance actions resulting from incident resolution or service provision.
A good incident and service provision management increases user satisfaction and contributes to optimize the asset performance.