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Wednesday 19 June 2019
International
Your technological partner

Hotels

«Customer service is not a department, it's everyone's job»

 

smarthotelone

SmartHotelONE, the comprehensive solution of ServiceONE® for the hospitality sector

SmartHotelONE responds to new needs arising from a sector that must deal with a paradigm shift to continue working for the achievement of its goals. SmartHotelONE is the comprehensive solution that provides useful information about infrastructure, assets or services in real–time. A comprehensive solution which is also able to collect, filter and categorize opinions or needs of the customer,enabling the attainment of objective criteria on which take decisions. More information

 

 ServiceONE®

 Would you like to guarantee an optimum service to your customers with the highest profitability?

ServiceONE® is safe investment in the short, medium and long term to make your resources profitable and increase quality service and user satisfaction. Its vision brings to the hotel trade an innovative approach whose top priority is anything that affects user satisfaction, and responds to all stages of the lifecycle service to control, manage and administer its components and spaces.

  • SPA
  • Therapeutic recreational facilities with concrete specifications in water type (PH) and environmental characteristics.
  • Laundry Service
  • It is a service subject to the particular specifications of each lodging facility, attending to the characteristics of the site (size) and temporal criteria (occupation), as well as rooms incidental management, dining or other services.
  • Room service
  • The proper functioning of a hotel requires an optimal room service according to the service levels set by the Hotel Management. ServiceONE® - Hoteles
  • Public areas:
  • Each hotel facility performs common areas cleaning tasks, which are scheduled on a regular and established, and also respond to contingencies or customer requests. Rationalize work shifts and allocation of tasks according to calendar and roles.
  • Kitchen
  • This area requires a manager able to integrate with sensor and BMS Servcie equipments in the kitchen to guarantee legal work levels set by the Hotel Management.

ServiceONE® provides solutions in hotel infrastructure management, responding to the demands of this competitive industry, integrating with the most common systems: Reception Desk Front Office Management (PMS) and sensors and control equipment's BMS. Furthermore, ServiceONE® offers you the opportunity to improve service quality, user satisfaction and the integration of suppliers.

  • Provide real time accurate information.
  • Detect, assign, communicate and solve problems quickly and effectively.
  • Prevent and to respond to conflict in advance and proactively.
  • Rationalize resources by reducing time and costs.
  • Check and correct wrong actions, reducing potential risks.
  • Increase users, suppliers and managers satisfaction.